About 1,500 Twitter workers and contractors have oversight of user accounts, which includes the ability to reset them, review breaches, and handle possible content violations. Those people little or no access to limited user personal information as well, including phone numbers, email addresses, and IP addresses.
According to the post in 2017 and 2018, some contractors “made a kind of game out of making bogs help-desk inquiries” so they could access the accounts of celebrities, including Beyonce. They reportedly accessed IP addresses to get destinations for those people, which raises some personal concerns. It is also possible that hackers could reset an account password and gain full access to the person’s personal data.
The problem of some people having access to user information which is more restricted than the personal data other services collect. It has been a worry to some workers for some time now, the issue has been addressed with Jack Dorsey the CEO and the board of directors over the last few years report says.
Former security employees opened up and said that these intrusions happened so frequently that the company struggled to keep up in recording them. It caught some contractors and fired them. Others, the previous employees said, would build fake support tickets and then take care of those reports themselves in an attempt to avoid detection.
The company feels the hackers used social engineering techniques to scam employees and have access to internal user account management tools. Twitter is still investigating the hack, though, federal investigations are underway. Following the breach, Twitter workers underwent a security training course that covered a range of phishing methods.
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